Denver Decorations Terms & Conditions

Denver Decorations Terms & Conditions

Last updated: October 2026

By placing an order with Denver Decorations, you agree to the terms below.

Holiday 2026 installs are rentals and follow the Holiday 2026 rentals terms wherever they differ from the Fall and Thanksgiving terms.

Booking and payment
Payment is due before installation. Once your payment clears, your order is placed with the install week you selected. On the Monday of your install week, we will text you your exact install date.

Promotions and pricing
Sale and promotional pricing is limited-time and tied to our install capacity. Promotions cannot be combined with other offers or applied to an order after it has been placed.

Changing your install week
You may change your install week with at least 7 days’ notice.

Cancellations
All sales are final and we do not offer refunds. If you need to cancel, you will receive a credit toward a future Denver Decorations service. Credits are valid for one year from the date of cancellation.

Holiday 2026 rentals
This section applies to Holiday 2026 installs and replaces the Fall and Thanksgiving ownership, natural materials, and pickup terms below.

Every Holiday 2026 design is a rental. All pieces remain the property of Denver Decorations and are on loan to you for the season.

Pickup is included in your price. You choose your pickup week from the weeks of January 11, January 19, or January 25, and we will confirm your exact pickup date ahead of time. Later pickup can be arranged for a fee. Please make sure all pieces are available for us to collect.

Fresh greenery, branches, berries, and other natural materials dry out over time, and wildlife may eat or move them. This is normal and is not a defect.

Weather and access
If rain or snow prevents your install, we will reschedule it. If we cannot access your property (for example, a locked gate and no access code provided), we will also need to reschedule. In that case, your install moves to the back of the line, and we will do our best to fit you in as soon as we can.

Your design
Every install is customized to your home. The design you purchase determines what is included, and how it is installed will vary based on the architecture of your home. We choose the final materials and layout, so your display may differ from the photos on our website.

Your responsibilities
Please make sure we have clear access to the install area, and let us know about gate codes, sprinklers, pets, and any HOA rules before your install.

Mounting and drilling
We use non-permanent mounting options whenever possible. If other options do not work, we may drill, but only with your permission. Please tell us about any surface that cannot take hooks, clips, or adhesive before your install.

Ownership of items - Fall and Thanksgiving installs
Planters, crates, and similar items remain the property of Denver Decorations. They are on loan to you for the season.

Natural materials - Fall and Thanksgiving installs
Pumpkins, mums, corn stalks, and other natural materials spoil over time, and wildlife may eat or move them. This is normal and is not a defect.

Damaged or missing items
You are not responsible for damage to items in your display. If an item goes missing (such as a planter, a crate, a large ornament, a garland, a reindeer, or another large display piece or sculpture), you are responsible for its replacement cost, which varies by item. Please report any damaged or missing items within 48 hours of your install being completed.

Our guarantee
If your install does not match the design you purchased, let us know and we will make it right at no charge. For Fall and Thanksgiving installs, we will make it right within the same week. For Holiday 2026 installs, message us Monday through Friday and we will reply within one business day. We will then schedule the fix as soon as weather and our schedule allows, and during the holiday season that may take longer.

This guarantee covers installs that differ from what was agreed to. It does not cover a change of preference, such as wanting a different size, a different look, or additional pieces. Changes to the design you purchased, including adding pieces or making it larger, are available for an additional charge.

Pickup and removal - Fall and Thanksgiving installs
Pickup and removal is an optional add-on at an additional cost. If you choose it, pickup takes place the week after Halloween or the week after Thanksgiving. There are no other pickup options. Whether or not you choose pickup, we will return to collect non-perishable items such as planters and crates. Please make sure these items are available for us to collect.

Squirrel deterrent (optional)
We offer an optional squirrel deterrent treatment, and you choose whether you would like it. It is a very strong homemade hot-pepper mixture. Treated items may irritate skin, eyes, and pets, even after drying. Please wash your hands after touching treated items and keep treated items and any extra deterrent away from children and pets. If you have young children or pets, you may choose to skip the treatment. Denver Decorations is not responsible for reactions or injuries from contact with treated items.

Liability
Denver Decorations is not responsible for:

Theft of items from your display, including pumpkins and other perishable items.
Damage to your home from hanging garlands or other fixtures.
Stains from planters, pumpkins, or other display items.
Injuries, including trips or falls, involving your display.

Photos and video
We photograph and film installs for use on social media and in our marketing. If you would prefer that your home not be included, please tell us in writing.

Text messages
By placing an order, you agree to receive text messages from Denver Decorations about your install. Marketing texts include a way to opt out; reply STOP at any time.

Privacy
We collect your name, email, and phone number to run your install and keep in touch. See our Privacy Policy for details.

Governing law
These terms are governed by the laws of the State of Colorado.

Changes to these terms
We may update these terms from time to time. The “last updated” date at the top shows the most recent version.

Questions
Contact us at hello@denverdecorations.com.